CICM's flagship continental gathering — connect, showcase and scale in front of Africa's C-suite from 13+ countries.
Hosted by Chartered Institute of Customer Management (CICM)
The 9th Annual African Customer Experience Conference & Awards brings together CX leaders, tech vendors, solution providers and businesses from over 13 African countries. As CICM's Zambian affiliate, CXAZ members are invited to attend, exhibit and compete for continental recognition. Connect. Showcase. Scale — your products, Africa's market, one exhibition hall.
Executive development certifications and intensive CX learning, delivered with CICM Global.
Hosted by Customer Experience Academy Zambia
Progress through internationally benchmarked executive certifications (CCEM, CCESL, ACSCEM, CXEC) alongside CX professionals from across the region. A CXAZ / CICM Global programme contextualised for Zambia.
Celebrating the organisations and individuals raising the bar for service in Zambia and across Africa.
In partnership with CXAZ · CICM · ACXO
CXAZ members are eligible for the Africa Service Excellence Awards (ASEA) and CX Leadership Awards — continental recognition for measurable service excellence. Entries open to members across all sectors.
Join Zambia's professional home for customer experience — one membership, two institutions, a continent of opportunity. Individuals and organisations welcome.
