Join CXAZ and automatically become a CICM Global Member — connecting you to training, research, recognition and a network that spans Zambia and Africa.
CXAZ membership connects Zambian professionals and organisations to a powerful, dual-tier network — local and continental at once. Final fees and criteria are confirmed by our team on application.
For legally registered companies operating in Zambia.
For senior CX leaders and executives.
For practitioners, managers and mid-level CX professionals.
Members gain access to cutting-edge training, research, advisory support, industry intelligence and networking that accelerate capability building and strengthen service standards across Zambia.
CXAZ serves public institutions, NGOs and individual professionals across every province of Zambia — spanning the sectors below.
Service standards, contact centre excellence and CX strategy for banks and financial institutions.
Stakeholder and internal-customer experience for Zambia's mining and mineral resources sector.
Contact centre management, digital service and CX certification for telecom operators.
Citizen service excellence and service-culture transformation for government and parastatals.
Frontline service skills and customer loyalty programmes for retail and FMCG brands.
Guest experience, grooming and etiquette training for hospitality and tourism providers.
Patient- and community-centred service standards for health and community organisations.
Customer and member service for agribusiness, cooperatives and agricultural bodies.
Beneficiary and stakeholder experience for NGOs and the development community.
Student and member service excellence for institutions and professional bodies.
Join Zambia's professional home for customer experience — one membership, two institutions, a continent of opportunity. Individuals and organisations welcome.
