CXAZ is the proud publisher of the Zambia National Customer Satisfaction Index — turning customer insight into a national benchmark for service excellence. Explore and download our latest research below.
CXAZ's flagship annual study of customer satisfaction across Zambia's key sectors — the definitive national benchmark for service quality, published by the Customer Experience Academy Zambia.
Free to download — we'll just ask for a few details first. For media, licensing or a presentation of the findings to your leadership team, contact us.
Join Zambia's professional home for customer experience — one membership, two institutions, a continent of opportunity. Individuals and organisations welcome.