Head Office, Lusaka, Zambia
Programme

Academic Programmes

Certificate, Diploma and Graduate Diploma programmes offered with accredited institutions.

ACAD Overview

What this programme delivers

Certificate, Diploma and Graduate Diploma programmes offered in partnership with accredited institutions — combining theory and workplace application for career-long progression. Designed for working professionals who want a recognised academic pathway in customer experience.

What's included

  • Certificate, Diploma & Graduate Diploma pathways
  • Delivered with accredited partner institutions
  • Theory blended with real workplace application
  • Career-long professional progression
  • Workbooks, manuals and mentoring included
Ideal for

Working professionals who want a recognised academic pathway — Certificate, Diploma or Graduate Diploma — while continuing to build real workplace experience.

How It Works

Your CXAZ journey

01

Enquire

Tell us your goal — a certification, corporate training, research or advisory. We'll recommend the right pathway.

02

Apply

Choose your programme or membership category and submit a short application. Individuals and organisations welcome.

03

Train & Certify

Learn from a Zambian team using globally benchmarked CICM curricula, then earn a recognised credential.

04

Join the Network

Graduate into concurrent CXAZ + CICM membership and a continent-wide community of CX professionals.

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Ready to put the customer first?

Join Zambia's professional home for customer experience — one membership, two institutions, a continent of opportunity. Individuals and organisations welcome.

Become a Member