What this programme delivers
Customer Satisfaction Surveys, skills audits and large-scale research projects across Zambia, feeding into CICM's continental Africa CX Index — with actionable, locally relevant insights. CXAZ is the proud publisher of the Zambia National Customer Satisfaction Index Report.
What's included
- Customer Satisfaction (CSAT/NPS) surveys
- Organisational service skills audits
- Publisher of the Zambia National CSI Report
- Feeds the continental Africa CX Index
- Actionable, board-ready insight reports
Ideal for
Leadership teams that need objective, board-ready evidence of how customers experience their service, and how it compares over time and against peers.