What this programme delivers
As CICM's Zambian affiliate, CXAZ delivers globally recognised professional certifications — building world-class, CICM-endorsed credentials for Zambian professionals. Each pathway uses the same curriculum, standards and methodologies used across CICM's pan-African network, contextualised for Zambia and delivered by a Zambian team.
What's included
- Certified Customer Experience Professional (CCXP) Foundation
- Certified Contact Centre Professional (CCCP)
- Certified Customer Service Professional (CCSP)
- CX Leadership & Strategy Certification
- Certified Digital Marketer
- Free CXAZ + CICM Global membership on graduation
Ideal for
CX managers, team leaders, contact centre supervisors, frontline staff, and marketing professionals seeking a globally recognised, CICM-endorsed credential.